Refund policy
RETURNS
You can request a return within 30 days of receiving your order.
To qualify, the item must be returned in its original condition: unused, unworn, with all tags attached and in the original packaging. Proof of purchase (such as your order confirmation or receipt) is required.
To request a return, email us at info@yanstores.com. Once your request is approved, we'll send you a prepaid return label along with instructions on where and how to ship your package. Please note that returns sent without prior approval cannot be accepted.
Questions about a return? Email info@yanstores.com anytime.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email us at info@yanstores.com with your order number and a photo of the item so we can review the issue and resolve it for you.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Custom-made or personalized products
Unsure whether your item qualifies? Get in touch and we'll be happy to help.
EXCHANGES
Would you like a different size or colour? You can exchange your item within 30 days of receiving your order. Email us at info@yanstores.com with your order number and the item you'd like instead. Once your exchange is approved, we'll send you a prepaid return label. As soon as we receive your original item in its original condition, we'll ship the replacement to you free of charge. Exchanges are subject to availability; if the item you want is unavailable, we'll issue a full refund instead.
YOUR STATUTORY RIGHTS
This policy does not limit any rights you have under the consumer protection laws of the Canadian province or territory where you live, including any statutory right to cancel a distance contract or to receive a refund for goods that are not delivered or do not conform to their description.
REFUNDS
After your return arrives, we'll inspect it and let you know whether your refund has been approved. Approved refunds are issued to your original payment method in Canadian dollars (CAD) within 10 business days. Your bank or card provider may need some additional time to process the refund.
If you haven't received your refund within 15 business days of approval, please email info@yanstores.com and we'll look into it.
CONTACT INFORMATION
Store name: Yanstores
Company name: Praktijk Roozemond
Chamber of Commerce (KvK) nr.: 65656415
Returns address: Pacific Coast Distribution – Calgary Warehouse, 520 Carmek Blvd, Rocky View County, AB, T1X 2W6, Canada
Company address: Mollekade 2, Heinenoord, Zuid-Holland, 3274 LP, Netherlands
Email: info@yanstores.com
Phone: +1 647 951 2053
Contact page: yanstores.com/pages/contact
We aim to respond to your message within 24 hours.
Customer service
Monday to Friday: 08:00 – 16:00 (ET)
Saturday and Sunday: 11:00 – 16:00 (ET)