Shipping policy

At Yanstores we ship to customers across Canada (excluding Quebec). Below is everything you need to know about how your order reaches you.

1. GENERAL SHIPPING INFORMATION

We currently ship throughout Canada, excluding Quebec. Shipping options, costs and delivery times may vary depending on your location and the size or weight of your order.

2. PROCESSING TIME

Orders are processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.  During peak seasons or promotions, processing may take slightly longer. We'll let you know of any delay.

3. SHIPPING RATES

We offer free shipping on all orders to Canada, with no minimum purchase.

4. ESTIMATED DELIVERY TIMES

Processing time: 1–2 business days
Transit time: 5–12 business days
Total delivery time: 6–14 business days
Order cut-off time: 18:00
Time zone: Eastern Time (ET)

Delivery times are estimates and may be affected by carrier delays, customs processing or extreme weather.

5. WHERE WE SHIP FROM

Orders are dispatched from our warehouse in China. Import duties or taxes may be charged by Canadian customs on delivery and are the customer's responsibility.

6. TRACKING

You'll receive a tracking link by email once your order leaves the warehouse. It can take 24–48 hours before the first carrier scan appears.

7. SHIPPING RESTRICTIONS

We do not ship to PO Box addresses or restricted areas. Some items may be subject to restrictions under Canadian regulations or carrier rules.

8. FAILED DELIVERY OR RETURNED PACKAGES

If a delivery fails, the address was incorrect or the package is undeliverable, the order may be returned to us. We'll contact you to arrange a new shipment, which may incur additional shipping costs.

9. LOST OR DAMAGED PACKAGES

If your package is lost or damaged in transit, email us at info@yanstores.com and we'll open an investigation with the carrier and find a solution as quickly as possible.

10. MULTIPLE ITEMS

Orders containing several items may arrive in separate parcels on different days. This is normal and does not mean anything is missing.

11. UPDATES TO THIS POLICY

We may update this shipping policy from time to time. The most recent version is always available on this page. Last updated: 25 September 2026.

12. CONTACT INFORMATION

Store name: Yanstores
Company name: Praktijk Roozemond
Chamber of Commerce (KvK) nr.: 65656415
Returns address: Pacific Coast Distribution – Calgary Warehouse, 520 Carmek Blvd, Rocky View County, AB, T1X 2W6, Canada
Company address: Mollekade 2, Heinenoord, Zuid-Holland, 3274 LP, Netherlands
Email: info@yanstores.com
Phone: +1 647 951 2053
Contact page: yanstores.com/pages/contact

We aim to respond to your message within 24 hours.

Customer service

Monday to Friday: 08:00 – 16:00 (ET)
Saturday and Sunday: 11:00 – 16:00 (ET)